Booking Conditions & Acceptance of Quote

Clients are requested to carefully review all items and details of the quote related to their event. To confirm a booking, clients must return a signed quote or provide written confirmation via email to the designated event coordinator. A deposit invoice, following the payment terms specified, will be issued and must be paid within the designated timeframe. Failure to make the required deposit payment may result in the cancellation of the booking.

 

Ordering & Delivery Requirements 

Bamboo Catering request orders to be placed with 3 business days’ notice. Final guest numbers and dietaries are required by 10.00am the business day prior to the event booking. If no guaranteed number is received, the original contracted number or final head count, whichever is greater, will be charged. Bookings within 3 business day are subject to availability. 

 

Minimum Orders

Package options: minimum 20 guests 

Individual items: minimum of 10 of each item/variety/flavour – including sandwiches, baguettes, wraps and bagels. 

 

Dietary Requirements

Please advise on booking any dietary requirements and guests with allergies. 

(gf) = Gluten Free, (df) = Dairy Free, (v) = Vegetarian, (vgn) = Vegan (gfa) = Gluten Free Alternative (must be requested at booking)

We make every attempt to identigy food allergens and have strict cross-contamination processes, however, please be aware that our kitchen processes products such as eggs, diary, gluten, seafood, peanuts, nuts and soy. 

Bamboo Catering will not assume any liability for adverse reactions from the food consumed that it produces. 

 

Delivery 

Free CBD Delivery provided Monday to Friday for orders over $300 (ex GST) for delivery times between 8.00am – 4.30pm. 

Deliveries under $300 or outside standard delivery times (8.00am – 4.30pm) incur a $35.00 delivery fee. 

Deliveries outside Perth CBD incur a $50.00 delivery fee. 

Deliveries outside of Perth Metro area: POA

 

Menu Selection + Changes

Final menu selections and quote changes must be confirmed no later than 3 business days before the confirmed function/event/order date. Requests for changes within this timeframe will be considered at the sole discretion of Bamboo Catering. While efforts will be made to accommodate requests, substitutions may be suggested in case of unavailable items. In cases of supply shortages beyond the service's control, menu and beverage items may be substituted with similar products.

 

Bespoke Menu / Items

Individually tailored menus, or modifications to menu items are available and priced upon request to suit your event and budgeting requirements. 

 

Equipment Hire and Use

We provide serving crockery on loan, free of charge with each catering order. A collection fee of $35.00 per order applies for each order where collection cannot be facilitated by a subsequent catering delivery. 

Bamboo Catering can arrange equipment hire on behalf of the client, covering items like food service equipment, glassware and event equipment. Clients are responsible for any damages or shortages of hire equipment, except where such damage or shortage is due to the negligence or wrongful acts of Bamboo Catering’s staff. Clients must return all equipment in the same condition it was received. Equipment will be carefully checked during packing, and any loss, damage, or breakage will be charged at replacement cost. Clients must also check the condition of hire equipment upon delivery and inform the catering service of any discrepancies. Cleaning charges may apply for equipment returned in an unclean or unsatisfactory state. Bamboo Catering is not liable for any damage or loss caused by clients or their guests related to hire equipment.

 

Service Staff

Staffing hours and rates will be specified in the client's event quote and Event Order documents. All staff engaged for agreed dates and times are subject to these rates. Staffing charges typically have a minimum hourly charge of three hours unless otherwise stated. Rates are subject to change without prior notice. Public Holiday rates apply accordingly. The catering service is not liable for any damage or loss resulting from the actions of its service staff, except to the extent caused by the negligence or wrongful acts of the catering service.

 

Staff Rates

Chef

Monday – Friday $65 p/hour, Saturday $75 p/hour, Sunday $85 p/hour, Public Holiday $95 p/hour

Waitstaff (RSA)

Monday – Friday $55 p/hour, Saturday $65 p/hour, Sunday $70 p/hour, Public Holiday $75 p/hour

Event Manager

Monday – Friday $60 p/hour, Saturday $70 p/hour, Sunday $75 p/hour, Public Holiday $80 p/hour

Approved Bar Manager (Licensed Venues)

Monday – Friday $65 p/hour, Saturday $75 p/hour, Sunday $85 p/hour, Public Holiday $95 p/hour

 

Responsible Service of Alcohol

Bamboo Catering does not have a liquor license therefore cannot provide or supply alcohol to your event.

Our staff do have RSA certificates and will practice the Responsible Service of Alcohol. Certificates available upon request. 

An Approved Manager is required at Licensed Venues or where a Temporary Liquor License has been facilitated and will be quoted accordingly.  

 

Cancellation Policy

In the event a client wishes to cancel a booked event, Bamboo Catering reserves the right to retain all or part of the deposit. This retention covers reasonable administration, coordination, and planning costs incurred, including the value of any lost business opportunities resulting from the cancellation. All cancellation requests must be submitted in writing.

 

Cancellation 90+ days prior to the confirmed function date

Non-refundable deposit is retained. No additional charges.

Cancellation between 30-90 days prior to the confirmed function date:

Non-refundable deposit is retained. Plus, additional funds equal to 25% of the total quoted function charges based on the latest quote numbers provided.

 

Cancellation between 14-30 days prior to the confirmed function date

Non-refundable deposit is retained. Plus, additional funds equal to 50% of the total quoted function charges based on the latest quote numbers provided.

 

Cancellation between 7-14 days prior to the confirmed function date

Non-refundable deposit is retained. Plus, additional funds equal to 75% of the total quoted function charges based on the latest quote numbers provided.

 

Cancellation less than 7 days prior to the confirmed function date:

Non-refundable deposit is retained. Plus, additional funds equal to 100% of the total quoted function charges based on the latest quote numbers provided.

 

Postponement of Event

Requests for postponement of a booking must be submitted in writing. The rescheduled booking date should typically be within 12 months of the original booking unless otherwise agreed upon in writing and is subject to availability. The catering service reserves the right to charge a postponement fee of up to 50% of the total estimated event costs, unless otherwise agreed upon. The non-refundable booking fee, initially paid as security, may be held to cover potential business losses at the discretion of the catering service.

 

Unconfirmed Bookings

Quoted but unconfirmed bookings will be held for a period of one calendar month. If not confirmed during this time, and after every reasonable effort has been made to contact the client, the booking will be cancelled.

 

Terms of Payment

Upon confirmation of a booking/function/event, a 50% deposit is required to secure date and booking, with final payment due no later than 7 days prior to the function date. Additional charges will be invoiced after the event. Events confirmed within 14 days of the event start date will receive a 100% deposit invoice. Payments can be made via bank transfer, with payment details available on relevant invoices, or via credit card utilising the web payment portal available on relevant invoice (surcharge of 1.75% + processing fee applies to all credit card payments). Quoted prices are subject to change without notice, including staffing rates, equipment hire costs, and food, beverage, and service costs.

Remaining balance of total quoted charges is invoiced, and the balance is adjusted based on final numbers, revisions to the quote, strictly no later than 14 days before the event. Two weeks (14 days) before the confirmed function/event date, full payment is due for the service as outlined and agreed upon.

No later than 14 days post the confirmed event date (unless otherwise notified by the catering service):

Any additional charges, including but not limited to damages, breakages, extended staff hours, beverage and food spend.

 

Public Holidays

A surcharge of 15% applies on public holidays. In the event of an additional public holiday being added to the calendar and affecting a confirmed booking, all associated costs may be passed on to the client.

 

Functions Quoted in Advance

For functions scheduled over 12 months from the originally quoted and/or confirmed date, there may be price increases for food, beverages, staffing, equipment, or supplier-driven price adjustments. Bamboo Catering reserves the right to requote within 8 months of the event date, with a potential price increase of up to 15% overall (not exceeding 15%).

 

Force Majeure

Delay or failure in performance by the catering service shall be excused in the event of a Force Majeure. Force Majeure refers to causes or events that are not reasonably foreseeable or within the control of the catering service, such as extreme weather, fires, floods, explosions, riots, accidents, governmental acts, injunctions, power failures, or labor strikes.

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Website Privacy Policy 

 

This Privacy Policy applies to all personal information collect by Bamboo Catering Pty Ltd via the website located at www.bamboocatering.com.au and through email exchanged via domain: @bamboocatering.com.au

 

What is “personal information”?

1. The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an  identified individual or an individual who is reasonably identifiable: 

i. Whether the information or opinion is true or not; and

ii.  Whether the information or opinion is recorded in a material form or no.  

 

2. What information do we collect?

The kind of personal information that we collect from you will depend on how you user the website. The personal information which we collect and hold about you may include: payment details, email address, name, phone number, address.  

 

3. How we collect your personal information

i. We may collect personal information from you whenever you input such information in the website. 

ii. We also collect cookies from your computer which enable us to tell when you user the website and also to help customize your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.  

 

4. Purpose of collection

i. The purpose for which we collect personal information is to provide you with the best service experience possible on the website. 

ii. We customarily disclose personal information only to our service providers who assist us in operating the website. iii. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of thier duties. 

iiii. By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.  

 

5. Access and correction

Australia Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below. 

 

6. Complaint procedure

If you have a complaint concerning this manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Bamboo Catering Pty Ltd and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australia Information Commissioner. 

 

7. Overseas transfer 

Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances. 

 

8. How to contact us about privacy

If you have any queries, or of you seek access to your personal information, of if you have a complaint about our privacy practices, you can contact us through: info@bamboocatering.com.au